Why I don't call myself an expert (and why you already are one)

The best advisers start with questions, not answers. Here's what an expert really is, and how to tell if the one you're about to hire is listening.

The best trekking guides I've met never start with the route. They start with you. How fit are you? What do you want to see? How did you go last time at altitude? Only then do they open the map.

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